Four of PSCU’s Member-Owner credit unions renewed their bill pay processing agreements, the company announced today. The renewing credit unions include University of Kentucky FCU (Lexington, KY; $492M assets), Bright Star CU (Sunrise, FL; $423M), Orlando FCU (Orlando, FL; $180M) and Tampa Bay FCU (Tampa, FL; $214M). A fifth credit union, University First FCU (Salt Lake City, UT; $655M), signed a new long-term bill pay agreement and joined the CUSO as a new member.
“We’re thrilled that our long-time Member-Owners appreciate the benefits of our bill pay platform and the relevance it holds for their members,” said Dean Young, SVP, Account Management for PSCU. “Bill pay continues to be a foundational relationship builder that delivers high value to both credit unions and their members.”
The credit unions based their renewal decisions on several factors including the strategic partnership with their PSCU account executive; the platform’s robust functionality, “due date” funding model and proven security and reliability. Most importantly, they appreciate the overall value they receive as a Member-Owner of the PSCU cooperative.
PSCU supports its bill pay credit unions with analytics and segmentation strategies to identify members most likely to adopt and use online bill payment. The company’s 24/7/365 contact centers give members an anytime resource for getting help with their bill pay questions or payment issues. Credit unions can access PSCU’s eCommerce service staff for assistance with questions on website branding, account transfers, reporting, billing and member service.
PSCU has processed over 400 million online and mobile bill payments since introducing the service in 2001. Today, the company is averaging four million bill payments a month.
PSCU combines industry-leading payments platforms with strategic consulting expertise across multiple credit union business lines to build customized plans for growth and relevance. Partnerships with Visa, MasterCard, First Data give Member-Owners access to robust card programs and mobile payment solutions that enable credit unions to effectively compete, grow and prosper. The company is also committed to helping credit unions engage with the Millennial consumer generation through its award-winning social media platform called Make Your Money Matter, which is introducing a new generation to the value of credit unions.
About PSCU: Established in 1977, PSCU (St. Petersburg, Fla.) is the nation’s leading credit union service organization (CUSO) and serves more than 1,500 financial institutions nationwide. The company is owned by nearly 700 member credit unions representing 16 million credit, debit, prepaid, online bill payment, mobile and electronic banking accounts. Comprehensive 24/7/365 member support is delivered through four Contact Centers located throughout the United States that handle more than 18 million inquiries a year.
Through a focus on collaboration and initiatives to mine the collective intelligence from all corners of the cooperative, PSCU’s Member-Owners are positioned at the leading edge of innovation. The combination of PSCU’s commitment to leadership in mobility and excellence in risk management, strategic consulting and technology creates PSCU’s foundation for the strongest partnerships with its Member-Owners. For more information, visit the PSCU website at www.pscu.com.
Media Contacts:
Jim Major, PSCU
(800) 443-7728 ext. 4189
SOURCE: PSCU
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